Your IT provider does more than keep your technology running.
The WCCXT certification recognizes Managed Service Providers (MSPs) that completed specialized training to deliver better communication, more responsive service and consistent customer experience across their teams.
The World-Class Customer eXperience Trained (WCCXT) certification is a company-wide credential earned by IT service providers that complete a structured customer experience training program. Developed with The DiJulius Group, an established customer experience consulting firm, the certification recognizes companies that have invested in improving how they serve their customers.
When your business needs IT support, you need a provider that takes responsibility, understands your priorities and treats your concerns with the attention they deserve. The WCCXT certification demonstrates that your provider has backed its service promises with formal customer experience training, giving you greater confidence in the team you depend on.
WCCXT-certified IT companies are trained to deliver a better experience throughout your relationship, from everyday support requests to more complex IT challenges.
A team trained to respond promptly, keep you informed and communicate clearly throughout the support process.
Straightforward explanations that make technical issues easier to understand, without unnecessary jargon.
A team trained to understand your business and treat each interaction as more than a ticket in a queue.
Shared service standards designed to create a dependable experience across team members and interactions.
Earning the WCCXT certification takes commitment across the entire company, from leadership to the people who support you every day. Teams complete a structured customer experience program that establishes shared service standards and equips employees to apply them in their daily work.
Only a select group of IT providers have met the requirements to earn the credential, reflecting the time, effort and company-wide participation behind their commitment to customer care.
The World-Class Customer eXperience Trained (WCCXT) certification is a company-wide credential earned by IT service providers that complete a structured customer experience training program. Developed with The DiJulius Group, an established customer experience consulting firm, the certification recognizes companies that have demonstrated a commitment to improving how they communicate with customers, respond to their needs and deliver a consistent, high-quality service experience.
The WCCXT certification shows that your MSP has invested in the quality of service your business receives, not just the technology it manages. Its team is trained to understand your priorities, take responsibility for your concerns and provide the attention your business deserves. This commitment gives you greater confidence in the IT partner you rely on.
You can expect responsive support, clear communication and a consistent level of service. Whether you’re submitting a routine request or dealing with a complex IT issue, your MSP is trained to keep you informed, explain technical matters without unnecessary jargon and provide attentive support at every stage.
