Your IT provider does more than keep your technology running.
The WCCXT certification recognizes IT companies that completed specialized training to deliver better communication, more responsive service and consistent customer experience across their teams.
The World-Class Customer eXperience Trained (WCCXT) certification is a company-wide credential earned by IT service providers that complete a structured customer experience training program. Developed with The DiJulius Group, an established customer experience consulting firm, the certification recognizes companies that have invested in improving how they serve their customers.
When your business needs IT support, you need a provider that takes responsibility, understands your priorities and treats your concerns with the attention they deserve. The WCCXT certification demonstrates that your provider has backed its service promises with formal customer experience training, giving you greater confidence in the team you depend on.
WCCXT-certified IT companies are trained to deliver a better experience throughout your relationship, from everyday support requests to more complex IT challenges.
A team trained to respond promptly, keep you informed and communicate clearly throughout the support process.
Straightforward explanations that make technical issues easier to understand, without unnecessary jargon.
A team trained to understand your business and treat each interaction as more than a ticket in a queue.
Shared service standards designed to create a dependable experience across team members and interactions.
Earning the WCCXT certification takes commitment across the entire company, from leadership to the people who support you every day. Teams complete a structured customer experience program that establishes shared service standards and equips employees to apply them in their daily work.
Only a select group of IT providers have met the requirements to earn the credential, reflecting the time, effort and company-wide participation behind their commitment to customer care.
WCCXT stands for World-Class Customer eXperience Trained. When your IT provider holds this certification, it means their entire company has completed a structured training program focused on how they serve you, not just how they fix your technology.
The program was developed with The DiJulius Group, a well-established customer experience consulting firm. Earning the credential shows that your provider has invested real time and effort in improving the way they communicate, respond, and support you.
A provider with this certification has made a company-wide commitment to treating customer experience as a priority. You can expect a team that is trained to be more responsive, more consistent, and more attentive to your needs.
Providers are trained to deliver an experience throughout your relationship including:
– Increased responsive support
– More clear communication
– Better customer-first service
– More consistent experience
