From the first World-Class Customer Experience Training session, it was clear how seamless it would be to implement the elements of World-Class Customer Experience (CX) into Bytecafe Consulting’s business practices and standards. These CX elements were effective and straightforward would be integral to differentiating ourselves from our competitors.
The success of the “Day In The Life (DITL)” training and creation of a customer-focused video sparked a new opportunity we call a “Day In The Life” of our colleagues. The program has improved our standards for client interactions and is uplifting our colleagues for providing an excellent experience to our clients.
As the CX leader for Bytecafe, I see the positive effects of this program reaching beyond our customer interactions. The lessons learned during the WCCXT training have made us more effective as a leadership team when it comes to executing new processes, expectations, and programs across all departments. As an organization, we know our clients better and we understand them better. Therefore, we care for them even more than we did before.
