We started the World-Class Customer Service Experience certification to improve how we interact with each client.
We set up a plan for the team: Watch one session every week and review the concept and discuss the quiz questions at our weekly meetings. We created our team’s non-negotiable standards — TTT’s Never & Always – to use every time we interact with clients and colleagues.
Personally, I learned an important lesson: a common-sense experience concept like the Never & Always may be simple to understand; however, it’s more challenging to consistently deliver on it, at least in the beginning.
We want to be the company clients can’t live without for IT / Cyber Security needs.
