Everyone was all in on implementing world-class customer service. Having the customer experience training in place helps to remind us that the overall interaction and perception that our clients have with IMS is an entire journey. From the first point of contact to ongoing support and post-purchase services. It encompasses every touchpoint and interaction our client has with us, including online and offline interactions, product or service usage and customer support. We want to WOW our customers to be raving fans.
One longstanding client sent me an e-mail without prompting that read “Thank you so much. I know we would never get this level of top-notch service from any of your competitors.”
This journey exceeded our expectations. Investing the time in the customer experience is about exceeding customer expectations every single time! It’s a strategic approach that can lead to long-term success, customer loyalty and sustainable business growth. Thanks for putting together this great training.
