As the CEO, fostering a positive and customer-centric culture is a top priority. We structured the WCCXT program to last three weeks with one session per day, ensuring that every team member—regardless of their role—could engage deeply with the material.
One pivotal takeaway from the training was outstanding service starts within the team. We have created a foundation for an exceptional external customer experience by developing strong internal practices. Several key insights emerged from the training that fundamentally shifted our perspective on customer service – going Above And Beyond, being a good listener, internal customers, and the role of invisible service providers (the non-customer facing staff).
The WCCXT certification journey has been a transformative experience for our organization, reinforcing our unwavering commitment to delivering unparalleled customer experiences. We look forward to leveraging the training to drive further success and uphold this mission, which we all take pride in.
