When we embarked on the WCCXT certification we were skeptical. How much impact could customer service training truly have on our IT service company? As it turns out, the impact was profound.
It was refreshing to see our team balancing their technical skills with superior customer service. Customers have noticed the difference and are appreciative resulting in an increase in positive feedback and customer satisfaction scores.
Our Team Members had their own styles and approaches, leading to varied customer experiences. The WCCXT training emphasized the importance of consistency in service delivery. By refining our standardized processes, every customer interaction is now handled with the same level of excellence.
The training helped our Team Members see the bigger picture and take more pride in their work—how their roles directly impact the customer experience and our company’s collaborative success.
In the fast-paced, ever-evolving world of IT services, it’s easy to focus solely on technical skills. By learning and excelling in this area, we’ve improved our customers’ experience, strengthened our team, and differentiated ourselves from other IT companies.
