The WCCXT trainings provided our employees an easy platform to share experiences and suggestions on how to implement new resources for delivering a better Customer Experience.
As a company we have always striven to give the best customer service possible. Positive results from the training include: “High Five” recognition for team members who have done an exceptional job; “Kudos Program” highlights the effectiveness of customer service and encourages the staff to be more attentive to their statistics and customer support; and Daily Meetings now include sharing best practices or new things learned.
Our biggest breakthrough has been to stop and listen to the client fully. This better positions us for offering the correct and best solution to resolve and close tickets. As we continue to grow and build new relationships our focus is to become the brand that outshines all other brands in tech support.
