When my CEO mentioned the WCCXT program in a leadership meeting, I assumed it would be like lots of the customer service training courses we had been through before. However, the DiJulius Group had unique ways of presenting the known concepts while also teaching us new ones.
As we progressed through the training we were pleased that many ideas presented were ones we had previously integrated into our company culture. We had been on the right track. At the completion of our training, here are concepts that stood out to our team:
Making Price Irrelevant – Price is not the factor we need to focus on; it’s the value we provide.
The F.O.R.D. Method – We are integrating F.O.R.D. into our PSA to allow the techs to gather and reference this information when interacting with our clients.
Be The Brand They Can’t Live Without – We are ensuring that our prospects and clients do not see us as a grudge buy.
The WCCXT program provided the opportunity to bring our team (local and remote) together making us a much stronger organization.
