The WCCXT certification has been a great opportunity for our team to improve the customer service we offer. As a leader, I took advantage of the resources and all the sessions as we must develop some series of skills to be a “zero risk organization” and become established as a strong organization capable of managing not just security systems but just as importantly, people.
In addition to the typical CX skills we learned, we realize that we must strengthen our teamwork skill. We plan to create personalized feedback that can help our teammates understand the importance of their job and the reason why it must be done correctly as the service we offer to our clients.
We know that it is not a matter of just keeping skills as a metric but applying it in every aspect to avoid creating machines. We can emphasize that we see each other as potential clients making not just the needed job but making corrections and giving useful tips within the work environment. This will help us to continuously improve the service we offer.
