The World-Class Customer Service Training (WCCXT) certification is a game-changer that left an indelible mark on our approach towards client engagement. The impact of this training has not only been felt within the company’s culture, but has also translated into tangible improvements in client satisfaction and SymTec’s overall success.
One of the standout outcomes of the WCCXT training is the heightened awareness among our technicians when interacting with clients. Incorporating WCCXT principles into our monthly company meetings has facilitated ongoing discussions. By formalizing what was previously implicit, we’ve enhanced alignment across the team and established a valuable reference point for maintaining a more consistent experience for our clients. Beyond the technical aspects of our services, the training emphasized the importance of acknowledging and celebrating significant milestones in clients’ personal lives.
We plan on using the WCCXT training and concepts for our company going forward as we bring in new employees, we will have them go through this training in the first few months. We strive for continual improvement as a company and this training is great to have going forward.
