There were several topics that we put into practice for our company and our culture. We have always been a customer-experience focused company where our #1 core value is to “Create a WOW Client Experience.” This training was right up our alley in aligning with what we want to provide to our Clients.
One of our personal favorite sessions was Relationship Building as a great client relationship creates a brand that our clients can’t live without, making the price irrelevant. Pushing this concept of customer service helps our culture and the expectations of our clients. In turn, client testimonials and success stories help others see the value and experience of IMPACT’s services apart from the simple tech-y line items.
As a team, we paid attention to the World-Class Internal Culture session more intently. We believe that our external experience can only be great if our internal culture is great. To collaborate and communicate better internally means a better outcome for our Clients. It’s all part of a customer experience cycle with our Clients appreciating us and helping our team feel that they are making a difference in their businesses.
