We got off to a great start, paused due to increased workload and returned to the trainings by breaking into smaller teams.
The information really got the team interacting and debating the topics. In all honesty, there were times when we didn’t want our meetings to end as they were so engaging. It allowed us to gain a holistic 360 view of our customer service experience both internally and externally.
I must say we have a great team onboard with us, and like me, thrive on improving ourselves for the better of the company.
