ItCon’s journey through the WCCXT certification sessions was a transformative experience that significantly elevated our customer experience approach. As the CX leader, I’ve witnessed remarkable breakthroughs and implemented impactful CX concepts that have improved our interactions with our clients and fostered a culture of excellence among our internal teams.
During the WCCXT trainings, everyone shared examples of how to apply the CX concept at work. Now, every week we conduct a reinforcement training. One CX concept that we quickly implemented was the Never & Always approach and it’s front and center for everyone at our office.
Our WCCXT journey has been a transformative experience that continues shaping how we approach customer experience. Yes, there will always be room to improve and 2023 was the year of working on customer experience aggressively thanks to the WCCXT certification.
