Technical expertise is essential, but the way an IT company treats its customers matters just as much. Slow responses, unclear communication and inconsistent service can affect a business’s confidence in its IT provider.
WCCXT was created to help IT companies place greater emphasis on the customer experience. Developed with The DiJulius Group, a customer experience consulting firm that has worked with global brands such as The Ritz-Carlton and Starbucks, the certification provides a structured approach to improving communication, responsiveness and service standards.
The certification recognizes IT companies that have completed company-wide customer experience training and demonstrated their commitment to putting those principles into practice. For customers, it offers a meaningful way to identify providers that take both technical support and the service experience seriously.
WCCXT stands for World-Class Customer eXperience Trained. When your IT provider holds this certification, it means their entire company has completed a structured training program focused on how they serve you, not just how they fix your technology.
The program was developed with The DiJulius Group, a well-established customer experience consulting firm. Earning the credential shows that your provider has invested real time and effort in improving the way they communicate, respond, and support you.
A provider with this certification has made a company-wide commitment to treating customer experience as a priority. You can expect a team that is trained to be more responsive, more consistent, and more attentive to your needs.
Providers are trained to deliver an experience throughout your relationship including:
– Increased responsive support
– More clear communication
– Better customer-first service
– More consistent experience
