My new role at Preactive IT Solutions has given me a fresh perspective on our company’s inner workings. We have an incredible team, yet I began to notice that our response times, tone in e-mails, and approaches to client concerns could be more polished and efficient. I knew there was potential for us to raise the proverbial customer service bar.
A welcome surprise was learning about my colleagues as we worked through the material. Seeing our team embrace and adopt the concepts showed the impact of this training and I couldn’t be prouder of their growth.
It has been a transformative experience allowing us to build a stronger, more connected team.
