Vector Choice chose to pursue the WCCXT certification to grow beyond boundaries to emulate our core values and to honor the commitment to delivering an unparalleled client experience. The reputation that WCCXT maintains with John DiJulius and the TMT staff members leading it made it an easy decision for this undertaking.
We started this journey of the WCCXT Certification with some foundational knowledge but with ignorance of how to effectively implement some of the concepts with deliverables. Early results from implementing the WCCXT concepts was an overall CSAT rating increase from 93.11% in 2022 to 94.34% in 2023! Having an already very high CSAT rating means it’s no small feat to increase it by almost 1%. Also, our number of awesome ratings almost tripled.
Vector Choice’s WCCXT certification journey emphasized a positive transformation in customer service. The impactful long-term benefits of this certification on both internal processes and external client relationships are unmatched and will carry on through all company core values and beyond.
We are committed to continuous improvement and dedicated to providing clients with an exceptional experience.
